Troubleshooting & FAQ
Fixes for common problems, and how to get help.
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Fixes for common problems, and how to get help.
My invitation link says expired or not found. Invitation links expire for security. Ask a team owner to open Members → Pending Invites and use Resend Invitation or Renew Invitation.
"Signed in with a different email" when accepting an invite. The invite is tied to the email it was sent to. Sign out, then open the invitation link again and sign in (or sign up) with the invited address.
I can't see a feature the docs mention. Ask a manager to check Organization settings → Features, your assigned role, and the current plan access in Billing. Some tools are industry-specific. In the simple volunteer experience, navigation also focuses on shift tasks; this does not grant or remove account permissions.
My staff can't see the schedule. Draft shifts are manager-only. Check the shift status and Publish — see Publishing schedules.
The AI generator leaves shifts unassigned or makes odd choices. Usually stale inputs: employees missing position assignments, or out-of-date availability. Fix those, relax constraints if needed, and re-run. See AI scheduling.
An employee isn't eligible for a shift. Check that they hold the shift's position — admins assign positions from the member's profile.
My volunteer signup is pending or waitlisted. Check My Requests for the reason. A team application, shift approval, or missing prerequisite can hold a request pending. Waitlists need coordinator approval when a place opens. You are assigned only when the request is confirmed; creating an account or joining the team alone does not reserve a place. Contact the coordinator for unresolved requirements.
Shift times look wrong. Check the organization timezone shown with the schedule. Ask a manager to review Organization settings → General → Organization timezone. Changing that setting does not repair previously incorrect shifts; those need separate edits. Imported calendar events display in your calendar app's timezone.
Clock-in is blocked with a location error. With geofencing on, the employee must grant location access and be inside a configured zone. If GPS drift causes false rejections, widen the zone radius (100–150 m recommended) under Settings → Time Tracking.
A timesheet has a missing or wrong entry. Managers can edit entries (e.g., forgotten clock-outs) before approving — see Timesheets.
Someone gets too many (or no) emails/SMS. Check global email/text consent in Profile & Settings → Notifications, then the event channels for the affected organization. A manager should also check Organization settings → Notifications. Reviewer alerts have separate choices from updates about your own work. Confirm that the email address or phone number is correct and that texts have not been opted out.
Routine email and text may wait until quiet hours end; weekly schedule and coverage summaries arrive on Monday rather than immediately. In-app alerts remain available when external channels are off, if the organization enables the event. See Notification preferences.
Still stuck? Contact support through the Contact Us link on the site, and include what you were doing, what you expected, and what happened instead — a screenshot helps. Include the app version shown at the bottom of the workspace sidebar, your organization, and the affected shift or request when relevant.