FAQ
Frequently asked questions about the platform
Do you offer a free trial?
You can start at no cost with Teamcrest’s Starter plan. Any trial available for a paid plan is shown when you choose that plan; review the checkout details before subscribing.
Can I cancel my subscription?
Manage your subscription through your organization’s billing settings. The billing portal shows cancellation options and when a change takes effect. Contact Eric if you need help.
Where can I find my invoices?
Open your organization’s billing settings and follow the link to the billing portal to review available invoices and billing history.
What payment methods do you accept?
The available payment methods are shown at checkout. For a question about a specific payment method or billing arrangement, contact Eric before subscribing.
Can I upgrade or downgrade my plan?
You can manage plan changes from your organization’s billing settings. Review the price, included features, and billing details shown before confirming a change.
Do you offer discounts for nonprofits?
Contact Eric to discuss your nonprofit or volunteer organization and the options available. The free Starter plan is also an option for small teams getting started.
Does Teamcrest work with our payroll software?
Teamcrest exports approved hours as CSV for your payroll workflow. Check the file with your payroll provider or accountant before using it for a live payroll cycle. Teamcrest does not process payroll or calculate payroll taxes.
Still have a question?
Eric can help with product questions, onboarding, and finding the right fit for your team.
Get in touch with Eric