Coverage & Find Shifts (Managers)
Approve shift coverage changes and manage open shifts.
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Approve shift coverage changes and manage open shifts.
Employees and volunteers open an assigned future shift and choose Find coverage. Open requests let eligible teammates claim; targeted invitations require the named recipient to accept.
Open employee coverage follows the team's existing automatic-approval setting. Targeted invitations and Volunteer/Mixed coverage always require consent and review. A denied open coverage claim reopens for another claimant. Requesters and claimants can withdraw before completion. The original assignee remains responsible until the transfer completes.
Changing, canceling or removing the shift invalidates its active coverage request. A transfer rechecks eligibility, absences, overlaps, prerequisites, attendance and protected payroll records.
The same page includes Absence requests and Swap shifts, each with Needs review and History. Review employee leave and approved-leave cancellation separately. Volunteer unavailable dates do not need leave approval. Swap completion exchanges both assignments together after recipient consent and review.
Active requests remain available even when there is a large history. Use the previous/next history links to browse older closed requests. See My Requests for the full workflow.
Publish an unassigned shift for eligible people to claim through Find Shifts. Volunteer shifts are one-person slots; create additional shift rows for additional people. When a filled slot allows waitlists, a coordinator approves a waitlisted volunteer after a vacancy opens; promotion is not automatic.
Public volunteer applications and signup requests are separate from coverage and swaps. Review first-time volunteers, shift signups, and waitlists in Approvals → Volunteers. Configure approval, prerequisites and cancellation rules under Settings → Volunteers.