Volunteer service hours

Open Manage team → Hours → Service hours to review assigned volunteer and mixed shifts. Employee payroll time lives in Employee hours in the same workspace. Service hours never create wages, overtime, or payroll entries.

Choose your organization's recording method

Under Organization settings → Hours → Volunteer service hours, a volunteer manager chooses:

• Scheduled shift duration: coordinators mark a shift attended to credit its scheduled duration. Use this when attendance is sufficient evidence for service credit.
• Clock-in / clock-out: volunteers clock their own assigned shifts through My hours → Service hours, or coordinators clock them in and out. Service credit comes from actual elapsed time.
• Coordinator manual entry: coordinators enter the hours served when recording attendance.

Work-zone requirements configured in Hours settings also apply to volunteer self clocking. Coordinators can correct records without a location check.

Review and correct

Filter by date range, person, or attendance status. The summary and CSV cover all matching records, including records beyond the current page. Dates use the organization timezone. Attendance links from the schedule open the relevant shift in this workspace.

Use Review / correct to update attendance and actual arrival/departure times. In clock-in/out mode, both timestamps are required for completed service. During the repeated hour when clocks move back, choose the appropriate occurrence of a corrected local time. Existing timestamps retain their precision when unchanged.

No-shows and excused absences receive zero hours. Future shifts cannot be marked attended. If another person changes the record or the organization's recording method while you are editing, reload before saving.

A missed checkout longer than 24 hours ends the active session and marks the record Needs correction without granting service credit. A coordinator must correct the actual times before hours are included in reporting. Active sessions remain visible in My hours regardless of the selected reporting period.

Export

Choose Export service hours to download a CSV of the selected period and filters. It includes participant, shift, attendance, recorded timestamps, and service hours. Blank hours mean service credit has not been recorded; they should be corrected before reporting.

Review requires Manage volunteer hours or Manage volunteers permission. Changing the organization's service-hours method requires Manage volunteers. Employees can also serve volunteer or mixed shifts; those assignments are recorded as service time, separately from their employee clock entries.