TeamcrestDocumentation

Sub Requests & Open Shifts

Get a shift covered or pick up extra shifts.

Requesting a sub

Can't make a shift? Request a sub instead of leaving a gap:

  1. Open the shift in My Schedule.
  2. Click Request Sub and add a note if helpful.
  3. Your request appears in the team's Open Sub Requests list, and eligible teammates are notified.
  4. When a teammate accepts and your manager approves, the shift moves to them — you'll be notified.

Until the sub is approved, the shift is still yours. Track the status of your requests under My Sub Requests in the user menu.

Covering for a teammate

Browse Open Sub Requests in the Scheduling section of the sidebar. If a request fits your position and availability, accept it — once approved, the shift appears in your schedule.

Claiming open shifts

Open Shifts are unassigned shifts your manager has published for pickup:

  1. Go to Open Shifts in the sidebar (or the Open Shifts view in My Schedule).
  2. Each shift shows the position, time, location, and spots left.
  3. Claim a shift to add it to your schedule. If a shift is full, you may be able to join the waitlist.

Volunteer shifts

Some organizations publish volunteer shifts that can be claimed by people outside the team. If you received a volunteer shift link, create an account, confirm your email, then accept the team invitation email to claim your shift. Your claimed shifts appear under My Volunteer Shifts.