Coverage & Find Shifts
Get a shift covered or pick up extra shifts.
Documentation Back
Get a shift covered or pick up extra shifts.
You remain assigned until coverage completes. Open employee coverage follows your team's approval setting. Named invitations and Volunteer/Mixed coverage require recipient consent and review. A named recipient can decline without changing your assignment.
You can withdraw an active coverage request. A claimant can withdraw their claim before completion, reopening open coverage for another person. A denied open coverage claim also reopens the request.
Open Find Shifts → Shifts needing coverage to discover open coverage, or My Requests → Coverage for named invitations. Accept a named invitation or claim open coverage. Check the final status and My Schedule before treating the shift as yours. Membership, position/location eligibility, prerequisites, absences, overlapping shifts and existing attendance/payroll records can prevent a transfer.
A swap exchanges your shift with another person's shift. Use My Requests → Shift changes, select both shifts, and submit. The other person must accept, then a permitted manager/coordinator reviews the exchange. Both assignments change together only on completion. Either shift changing or being removed invalidates a pending swap.
Open your shift in My Schedule and use Cancel my commitment, then confirm. Future employee commitments can also be canceled from Find Shifts. Volunteer/Mixed commitments follow the organization's cancellation cutoff, 24 hours by default. Inside the cutoff, request coverage or contact the coordinator; requesting coverage does not release you from the shift.
Find Shifts lists published opportunities you are eligible to claim. Confirm the result after signup. Volunteer shifts use one assigned person per shift row; coordinators create additional rows for additional slots. When enabled, a filled volunteer shift can accept waitlist requests, which require coordinator approval after a vacancy opens.
New volunteers can browse a shared public board, sign in or register, and explicitly confirm their request. An application can need approval before team access is granted. Track it through personal My Requests at /home/requests; only a confirmed shift is an assignment. See For volunteers.
Published employee, volunteer, and mixed shifts can send email and text reminders 24 hours and 2 hours before the shift starts. Choose your Shift reminders channels in notification settings and enable email or SMS consent to receive them. Your organization must also enable shift reminders.
Organizers configure reminders in Schedule → Create or edit a shift → Shift reminders, below the description. Both reminders are enabled by default on new shifts and can be turned on or off independently. Each has a Custom message (optional) field, limited to 500 characters. Leave it blank to send the standard reminder with the shift title, date, times, timezone, location (if provided), and a link to My Schedule. A custom message adds to that standard content. Turning a reminder off keeps its custom message for later.
Reminders do not inherit the Team confirmation message or the shift's signup confirmation message. See Publishing schedules for reminder controls and confirmation message defaults.
Late signups receive only the reminder times still ahead. Canceled shifts and pending volunteer signups do not receive reminders. Times are displayed in the organization's timezone.